Payment, Shipping, Warranty, Return and Privacy Policies

Payment Methods

HDS Systems, Inc. accepts major credit cards and account transfers through PayPal, checks, money orders and cash.

To place an order with check or money order, please do the following:

• Add the items you want to order to the Shopping Cart
• From the Shopping Cart page, click on the "Proceed to Checkout" button
• Near the top of the page will be a light blue area summarizing your order. At the bottom of the light blue area will be a downward pointing triangle. Click on the downward pointing triangle to display the compete order with details.
• Click on the "calculate total order amount" link near the total amount
• Enter your zip code and click the Update button
• Print out a copy of this page with the shipping and tax and include it with a check made out to HDS Systems, along with your phone number and complete shipping address information.
• You may remove the items from the Shopping Cart and close the window when you are finished

Orders that include out-of-stock items will be held until all items are available for shipping.

Shipping and Handling

HDS Systems charges a fixed shipping and handling fee per order:

• $15 for Priority Mail service in the USA
• $40 for Express Mail service to international locations

Shipments include insurance and tracking where these services are provided.  The insured value is the declared international customs value - no exceptions.

Warranty

HDS Systems warrants to the original owner that Product will be free from defects in materials and workmanship for the life of Product.  This warranty does not include cosmetic blemishes, damage, modifications and normal wear.  HDS Systems, Inc. will repair Product, replace Product with an equivalent Product or refund the original purchase price for the defective Product - at its sole discretion.  You are solely responsible for determining the Product's suitability for your application and you take sole responsibility for Product's use.  In no case shall HDS Systems, Inc. be liable for more than the original purchase price of Product.

Please contact us prior to returning Product. Warranty service is provided by returning your product postage paid to:

HDS Systems, Inc.
P.O. Box 42767
Tucson, Arizona 85733
USA

520-325-3004

Please include your name, address, phone number and e-mail address (if you have one).

If Product requires repairs not covered by this warranty, we will contact you with an estimated repair cost and ask you to provide a payment method prior to making repairs.

Warranty service on EDC UltimateTM and EDC BasicTM flashlights

We sold the EDC product line in May 2006 along with all of the tooling, spare parts and fixtures required to provide warranty repairs. In late 2007 we learned from our valued customers that warranty service was no longer being provided for these products. We find this unacceptable.

Effective immediately, we will provide warranty service for the EDC Ultimate and EDC Basic flashlights. As we have no spare parts, tools or fixtures, we will replace flashlights we cannot fix with new flashlights. We will honor the light output, runtime and tint quality specifications of the light exchanged. If your light must be exchanged and you would rather upgrade to one of our current models, we will provide you a $60 credit toward the purchase of a 120 lumen model or an $80 credit toward the purchase of any other model.

We want you to know that we value you as a customer. And we want you to know we are here for the long term. We appreciate your business and hope that when it's time for you to get a new flashlight, you will think of us.

Return Policy

HDS Systems offers a 30-day money-back return policy.  Returns must have been purchased directly from HDS Systems and must be returned postage paid in new condition with the original packaging and a copy of your invoice. Please tell us why you are returning the item.

Batteries and similar consumable items may not be returned if the seal has been broken.  Electronic, optical and LED subsystem modules or parts may not be returned if the seal has been broken.

Privacy Policy

HDS Systems collects information in the normal course of business so we can provide you with the products and services you request from us.  We do not sell or otherwise provide this information to third parties other than as is necessary to provide the requested products and services.  On rare occasion we might send you information about a new product.